Policy | myLounge

Terms & Conditions

WITH EFFECT FROM 14th January 2026

PLEASE READ THESE TERMS OF USE CAREFULLY. BY USING AND/OR ACCESSING THE WEBSITE, YOU AGREE TO BE BOUND BY ALL OF THE BELOW TERMS AND CONDITIONS AND THE PRIVACY POLICY.

This Website is owned, operated and made available by my Lounge, with its office at Office No. 504, 5th Floor, Swojas One, Paud Road, Next to Reliance Digital, Ideal Colony, Kothrud, Pune, Maharashtra, INDIA 411038 (hereinafter, referred to as “Lounge”, “We”, “Us” and/or “Our”, each of which term shall include our assignees and/or successors-in-interest as determined by us at our sole discretion).

This is a legal agreement between you (the person viewing, using or accessing the Website and hereinafter, referred to as “You”, “Your” or “User” as per the context) and Lounge

Lounge through its Website and Software (as defined hereunder) facilitates office and campus management services, as well as provision of certain amenities and facilities to offices, business parks (including tech parks), co-working spaces, commercial premises, business complexes, and such other commercial / business space (“Services”).

Please read these terms of use (“Terms of Use” or “Terms”) carefully before using or accessing our Website and availing Services offered by Lounge. These terms of use set forth the legally binding terms and conditions for your access to and use of the Lounge website, https://www.mylounge.in and any sub-domains and services, features, content or widgets available through the Website (collectively the “Website”). Additionally, Lounge provides certain Services to you through its mobile applications, internet platforms and other software made available by Lounge (“Software”). Users who register with iLounge as guest users, corporate users or members, use or access the Lounge centres, and/or avail any of the Services offered by Lounge through the Software are subject to additional terms and services specified by Lounge on its Website and/or Software and/or in the agreements signed by you as well as centre use guidelines and policies published by Lounge from time to time. Your access to those centres and your use of such Services is subject to those additional terms and conditions, which stand incorporated into these Terms of Use by this reference.

In addition, iLounge permits certain third-party service providers to offer products and services to Users on its Software, and further permits them to use their own cookies or similar technologies on the User’s device to provide such services. Users may at their sole risk and expense elect to avail such third-party services. Third party services are provided solely by the applicable third-party service providers and pursuant to separate arrangements between the Users and such third-party service providers. These third-party service providers’ terms and conditions will control the relevant third-party services.

1. ACCEPTANCE OF TERMS

These Terms and the privacy policy available at https://www.mylounge.in/terms&conditions#privacy_policy (“Privacy Policy”) are applicable to the entire content of the Website. We request you to carefully go through these Terms and the Privacy Policy before you decide to access this Website or use/avail the Services.

These Terms and the Privacy Policy apply to all Users who access the Website and use our Software and/or Services and shall constitute a legal agreement between you and Lounge in connection with your access to the Website and your use of the Software and/or Services.

Your use of the Website, Software or Services will signify your acceptance of the Terms and your agreement to be legally bound by the same. If you do not agree to or wish to be bound by the Terms, you shall forthwith cease accessing the Website and/or using the Software.

We reserve the right to modify or terminate any portion of the Website, Software or the Services offered by Lounge or amend the Terms as well as Privacy Policy for any reason, without notice and without liability to you or any third party. To make sure you are aware of any changes, please review these Terms periodically. Lounge may require you to provide your consent to the updated Terms in a specified manner before any further use of the Website, Software and Services. If no such separate consent is sought, your continued use of the Website or Software will constitute your acceptance of such changes.

Nothing in these Terms should be construed to confer any rights to third party beneficiaries.

2. REGISTRATION AND ACCESS

Subject to these Terms of Use, Lounge may offer to provide the Services, which are selected by you, solely for your own use, and not for the use or benefit of any third party. Services shall include, but not be limited to, Services offered by Lounge through its Software, any hardware offered by Lounge, or any widgets that you download from the Website.

All Users will have to register with Lounge for availing Services. At the time of registration all Users will have to provide certain personal information such as his/her name, age, gender, phone number, e-mail, employer details and any other requirements in relation to the Services. Following this, an exclusive user name and password will be created for each User. Note that registration is only a one-time process and if you have previously registered with Lounge, you may login into your account using the same credentials as provided by you during the registration process.

You are responsible for maintaining the confidentiality of your account, and for restricting access to your computer or mobile or other similar device to prevent unauthorized access to your account. Lounge request you to safeguard your password and your account and make sure that others do not have access to it. It is your responsibility to keep your account information current and accurate. You agree to (a) immediately notify Lounge of any unauthorized use of your account information or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Lounge cannot and will not be liable for any loss or damage arising from your failure to comply with these conditions. You may be held liable for losses incurred by any other User of Lounge due to authorized or unauthorized use of your account as a result of your failure in keeping your account information secure and confidential.

Receiving SMS/E-mails: You understand that once you register as a User with Lounge, you may receive SMS messages or e-mails from iLounge on your registered mobile number/email. These emails/SMS messages could relate to your registration, transactions that you carry out on the Website or the Software and promotions that are undertaken by Lounge. Please note that Lounge will send these SMS messages only to the registered mobile number or such other number that you may designate for any particular transaction. It is your responsibility to ensure that you provide the correct number for the transactions that you wish to enter into. Further, Lounge may also send notifications and reminders to you with respect to the Services availed by you. Please note that while Lounge endeavors to provide these notifications and reminders to you promptly, Lounge does not provide any guarantee and shall not be held liable or responsible for the failure to send such notifications or reminders to you.

Lounge reserves the right to refuse your access to the Website and its Software, to terminate accounts, and remove or edit content at its discretion.

Lounge will try to make the Website error-free. Your access to the Website and Software may be occasionally suspended or restricted to allow for repairs, maintenance, or for introduction of new facilities or services. However, iLounge does not take responsibility for internet related issues, howsoever caused.

3. WEBSITE CONTENT

All information, content and material contained on the Website are and continue to be Lounge’ exclusive intellectual property. Further, all trademarks, services marks, trade names and trade secrets in relation to the Website, the Software and the Services, whether or not displayed on the Website, are proprietary to Lounge. No information, content or material from the Website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without our express written permission.

You acknowledge that all hardware and software underlying the Website and the Software are Lounge’ intellectual property, and that you have no rights in, or to, the hardware, Website, Software or any Services other than the right to use each of them in accordance with the terms of these Terms of Use.

You expressly understand and agree that:
The information, content and materials on the Website and/or Service is provided on an “as is” and “as available” basis. Lounge and all its subsidiaries, affiliates, officers, employees, agents and partners disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on merchantability, fitness for a particular purpose and non-infringement;
Lounge does not warrant that the functions contained in any content, information and materials on the Website, including, without limitation any third-party sites or services linked to the Website and/or that the Service will be uninterrupted, timely or error-free, that the defects will be rectified, or that the Website or the servers that make such content, information and materials available are free of viruses or other harmful components;
Any material downloaded or otherwise obtained through the Website are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your mobile phones or computer systems; and
Lounge cannot and will not assure you that other Users of the Website are or will be complying with the foregoing rules or any other provisions of set forth here. As between you and Lounge, you hereby assume all risk of harm or injury resulting from any such lack of compliance.

You agree and acknowledge that while using the Website and availing our Services, you are involved in the transmission of sensitive personal information including but not limited to your registration information.
You expressly acknowledge and agree that the Website may contain comments, information, data, text, photographs, graphics, and interactive features posted by Users (“User Submissions”) which iLounge does not pre-screen and which contains views that may be opinions of Users. These views do not represent Lounge’ views, opinions, morals or values. Lounge does not claim any ownership rights in the text, images including photos, or any User Submissions that the Users submit or publish on the Website or Software. Lounge shall do its best to monitor, edit or remove such User Submissions where Lounge considers it appropriate or necessary to do so. iLounge does not promise that the content in or on the Website is accurate, complete or updated, that it will not offend or upset any person or that it does not infringe the intellectual property rights of third parties.
You hereby expressly acknowledge and agree that Lounge will not be liable for your losses or damages (whether direct or indirect) caused by an unauthorized use of your account. Notwithstanding the foregoing, you may be liable for the losses suffered by Lounge or others due to such unauthorized use.

4. REPRESENTATIONS AND WARRANTIES BY THE USERS

By using the Website, you represent and warrant that:

You are 18 (eighteen) years of age or older and that your use of the Website will not violate any applicable law or regulation; and

All information provided on the Website by you is true, factual, accurate and complete, and you agree to maintain the accuracy of such information.

5. CONDITIONS OF USE

You shall access the Website and avail or use the Services for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged through the Website.

You covenant that you will not:

Modify any content of the Website or the Software;
Decompile, reverse engineer, or disassemble the content;
Use the Services in any way that is unlawful, or harms iLounge or any other person or entity, as determined in iLounge’ sole discretion;
Make false or malicious statements against the Service or Software or iLounge.
Post, copy, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contains a virus or other harmful component, or otherwise impair or damage the Website, Software and/or Service or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Website, Software and/or the Service;
Engage in any form of antisocial, disruptive, or destructive acts on the Website, including “flaming,” “spamming,” “flooding,” “trolling,” and “griefing” as those terms are commonly understood and used on the internet;
Post or upload any content that is libelous, defamatory, abusive, threatening, harassing, hateful and offensive or otherwise violates any law or right of any third party;
Publish any content that is obscene, vulgar, offensive, profane, contains or depicts nudity, contains or depicts sexual activity, promotes bigotry, or is otherwise inappropriate as determined by iLounge in its sole discretion; or
Delete or modify any content of the Website, Software and/or Service, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.

6. THIRD PARTY SITES AND SERVICES

The Website may include links to other websites or applications whose terms and privacy practices may differ from those of Lounge. The inclusion of a link does not imply any endorsement by Lounge of any such third party, the third-party website or application, or the information on the third-party website or application. If the Users access or submit personal information to any of those websites or applications, such access and information shall be governed by the terms of use and privacy policies of such third-party websites or applications, as the case may be, and Lounge disclaims all responsibility or liability with respect to those terms, policies or the websites or applications. The Users are encouraged to carefully read the terms and privacy policy of any website and application that they visit, including inter alia, cancellation, refund and delivery policies.

Lounge does not guarantee the accuracy, integrity or quality of any content/service provided by third-party service providers. Further, the Users’ interactions with such third-party service providers through the Website, including in respect of payment and delivery of products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between the Users and third-party service providers. In no event shall Lounge be liable for any damages arising out of any interaction between the User and such third-party service providers. The information provided on the Website with respect to any third party product or service is provided to the Users on an "as is, where is" basis only.

7. SERVICES AND PAYMENTS

Lounge offers a combination of Services through its Website and Software which the User may subscribe to, subject to the needs of the User, upon payment of applicable fees (“Fees”).

Users can also book conference room, private cabin, work desk or such other work spaces, as the case may be, that are made available for booking/reservation by Lounge (“Workspaces”) in select geographical regions for a particular duration. Upon you selecting a Workspace, the booking/reservation fee for your Workspace booking/reservation will be indicated to you on the Website (the “Reservation Fee”). You agree and acknowledge that Reservation Fee for Workspaces of similar characteristics may differ from time to time and place to place, depending upon the Lounge’ internal pricing guidelines. You hereby unconditionally agree to pay us the Reservation Fee in entirety, for availing this Service from iLounge.

All payments in respect of the Reservation Fee will have to be made in full, at the time of making the Workspace reservation. We cannot control any amount that may be charged to you by your respective banks in relation to our collection of the total amount, and we disclaim all liability in this regard. You hereby authorize the collection of such amounts by charging the card provided as part of requesting the booking, either directly by us, via a third-party online payment processor or by one of the other payment methods described on the Website.
You understand and accept that while choosing and making a Workspace reservation on the Website and using or accessing the iLounge centres you will be subject to additional terms and services specified by iLounge on its Website and/or Software and/or in the agreements signed by you as well as centre use guidelines https://www.mylounge.in/policy#center_use_guidelines and policies published by iLounge from time to time.
Individual Users may cancel the Workspace reservation as per the cancellation and refund policy set out in Annexure-1 of these Terms (“Cancellation and Refund Policy”), by sending an email to solutions@mylounge.in. You hereby acknowledge and agree that your Workspace reservation shall be treated as cancelled only if you have received a cancellation confirmation from Lounge via an email, SMS.

All Fees paid by the User is non-refundable and may be subject to additional terms relating to payments.

Lounge reserves the right to revise the Fees without notice to the User at any time prior to, at the time of, during the tenor or post subscription for the Service by the User. Lounge shall intimate the User of such revised or modified Fees and the User shall pay to Lounge the difference in the amount after such revision or modification.

8. INDEMNITY

You hereby agree to indemnify, defend, and hold iLounge, iLounge’ agents, officers, affiliates, representatives, authorized users, employees, and assigns harmless from and against any and all losses, damages, liabilities and costs (including without limitation attorneys’ fees) arising from (i) your use or misuse of, or access to, the Website or the Services, (ii) or infringement by you, or any third party using your account, of any intellectual property or other right of any person or entity, (iii) unauthorized use of the Website, or use of the Services in contravention of these Terms, and/ or (iv) any claims or disputes between you and any third party who’s services or products you may have accessed through the Website including for any claims relating to non-payment and/ or misuse of such third party products and/or services. iLounge reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with Lounge in asserting any available defence.

9. LIMITATION OF LIABILITY

You acknowledge and undertake that you are accessing the Website and transacting at your own risk and are using your best and prudent judgment before entering into any transaction with any third party or availing any Service(s) through iLounge. Under no circumstances will Lounge be liable to you for any harm, loss, or damage, either to your person or property, caused due to and/or as a result of your use of the Services.

Lounge shall not be liable or responsible for:
1. any failure to perform, or delay in performance of, any of Lounge’ obligations under these Terms that is caused by any act or event beyond iLounge’ reasonable control, including force majeure events;
2. any failure to perform, or delay in performance of, any of Lounge’ obligations under these Terms or any financial loss that is caused by a third-party service;
3. the Website not meeting your individual requirements or the Website containing defects or errors, as the Website and the Software has not been developed specifically for you. It is your responsibility to ensure that you use the Website and functions of the Software meet your requirements; an
4. any loss or damage caused by a distributed denial-of-service, viruses attack, or other technologically harmful material that may infect your device, data or other proprietary material due to your access and use of the Website or the Services.
Lounge shall neither be liable nor responsible for any actions or inactions of the other Users of the Software nor any breach of conditions, representations or warranties by them. Lounge does not take any obligation to mediate or resolve any dispute or disagreement between you and the other Users of the Website and/or the Software.
Further, none of the directors, officials or employees of iLounge shall be personally liable for any action in connection with the Website, Software or the Services.
We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of credit/ debit cards that have been used to make payments for availing the Services.
TERMINATION AND SUSPENSION

In the event you breach the Terms or in the event any other User reports violation of any of their rights as a result of your use of the Website, Software and/or the Services, iLounge reserves the right to suspend or terminate your access to the Software with or without notice to you and to exercise any other remedy available under law. Any suspected illegal, fraudulent or abusive activity will be grounds for terminating your registration and access to the Software. Upon suspension or termination, your right to avail the Services and access to the Software will immediately cease and iLounge reserves the right to remove or delete your information that is available, including but not limited to login and account information.

ACCESS OUTSIDE REPUBLIC OF INDIA

iLounge makes no representation that the content contained on the Website is appropriate to be used or accessed outside the Republic of India. If you use or access the Website from outside the Republic of India, you do so at your own risk and are responsible for compliance with the laws of such jurisdiction. These Terms do not constitute, nor may it be used for or in connection with, any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation is not authorized or to any person to whom it is unlawful to promote or solicit.

GOVERNING LAW AND JURISDICTION

These Terms and Privacy Policy are transactions entered into and the relationship between you and iLounge shall be governed in accordance with the laws of India without reference to any conflict of laws principles. You agree that subject to Paragraph 13 below, courts at Bangalore, India shall have exclusive jurisdiction over any disputes arising under or in connection with your use of the Website, Software or the Services. You and iLounge agree that any cause of action arising out of or related to the Service must commence within 1(one) year after the cause of action arose; otherwise, such cause of action is permanently barred.

DISPUTE RESOLUTION

Any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof, or to your use of the Software or the Service or information to which it gives access, will be sought to be resolved by means of amicable discussions between iLounge and you. However, if such amicable discussions do not result in resolution of a dispute, then such a dispute shall be determined by arbitration in India, before a sole arbitrator. Arbitration will be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration will be Bangalore. All proceedings of such arbitration, including, without limitation, any awards, will be in English language. The award will be final and binding on the parties.

SEVERABILIT

If any provision of the Terms is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision will be excluded from the Terms and the remainder of the Terms will be interpreted as if such provision were so excluded and will be enforceable in accordance with its Terms; provided however that, in such event the Terms will be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.

NOTICES

All notices and other communications required or permitted hereunder to be given to a party will be in writing, in English language, and will be sent by facsimile, e-mail, or mailed by prepaid internationally-recognized courier, or otherwise delivered by hand or by messenger, addressed to such party’s address as set forth below or at such other address as the party would have furnished to the other party in writing in accordance with this provision:

If to iLounge: solutions@mylounge.in

If to you: At the email address provided by you to us when you register with ILounge

You confirm that you have read, fully understand, and accept the Privacy Policy.

OPT-OUT

You hereby expressly agree to receive communication from iLounge by SMS and e-mails. You can unsubscribe / opt-out from receiving non-essential (promotional, marketing-related) communications and newsletters from iLounge at any time by sending an email to solutions@mylounge.in

If you choose to unsubscribe to the Services or delete your registration details, you may uninstall the Software and/or delete your account with Lounge. You can also send an e-mail to oncall@mylounge.in. iLounge may still retain some the information as required by any law

CONTACT

If you have any questions with respect to the Terms of Use or iLounge’ information collection, use and disclosure practices, you may contact our designated officer for these purposes, whose details are provided below:

Email Id: grievance.officer@mylounge.in

WAIVER

No term of the Terms of Use will be deemed waived and no breach excused, unless such waiver or consent be in writing and signed by iLounge. Any consent by iLounge to, or waiver of a breach by you, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

FORCE MAJEURE

If the whole or any part of the performance by Lounge of any part of its respective obligations under these Terms is prevented or delayed by causes, circumstances or events beyond the control of iLounge including delays due to acts of God, floods, fires, accidents, pandemic, endemic, an outbreak, epidemic, earthquakes, riots, explosions, wars, hostilities, acts of government, systemic electrical, telecommunications, network or other utility failures affecting such party or other causes of like character beyond the control of iLounge (“Force Majeure”), then to the extent iLounge shall be prevented or delayed from performing all or any part of its obligations under the Terms by reason thereof despite due diligence and reasonable efforts to do so notwithstanding such causes, circumstances or events, iLounge shall be excused from penalty or performance under the Terms for so long as such causes, circumstances or events shall continue to prevent or delay such performance.

ELECTRONIC RECORD

This document is an electronic record in terms of the Information Technology Act, 2000 (“IT Act”) and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the IT Act. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of the IT Act and the rules made thereunder that require publishing the rules and regulations, privacy policy and terms of use of the Website.

COMPLETE UNDERSTANDING

These Terms contain the entire understanding of the parties, and there are no other written or oral understandings or promises between the parties with respect to the subject matter of these Terms other than those contained or referenced in the Terms.

YOU HAVE READ THESE TERMS & CONDITIONS AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.

Annexure-1

Cancellation and Refund Policy

IN CASE OF CANCELLATION BY AN INDIVIDUAL USER:

MEETING ROOM or TRAINING ROOM

Workspace Reservation cancellation before the start time of the booking

Money refunded to the Individual User of the total Reservation Fe

0 to 24 hours

24 to 48 hours

72 hours +

IN CASE OF CANCELLATION BY iLounge:

Lounge shall credit back the entire amount of money paid by the Individual User towards the Reservation Fee.
The refund of the Reservation Fee shall be credited back via the same mode as used by the Individual User, while making the Workspace reservation.
Lounge’ determination of cancellation fees and refunds applicable to Individual Users shall be conclusive and binding on the Individual Users. Any disputes in this regard will be subject to the dispute resolution mechanism under Paragraph 14 of these Terms.

The website www.ideationlounge.com and the mobile application under the name and style “iLounge” (collectively, the “Platform”) is owned and operated by IDEATION Lounge, with its office at #101, Runwal Sadhana, S.No.77/2/2, Left Bhusari Colony, Kothrud, Pune 411038 (“iLounge”).

iLounge through the Platform and any sub-domains and services, features, content or widgets available through the Platform (collectively with the Platform, referred to as the "Service(s)"), facilitates office and campus management, as well as provision of certain amenities and facilities to offices, business parks (including tech parks), co-working spaces, commercial premises, business complexes, and such other commercial / business space.

This Privacy Policy (“Privacy Policy”) sets out the privacy practices of iLounge with respect to the entire content of the Platform.

This document is published in accordance with the provisions of the Information Technology Act, 2000 and the Reasonable Security Practices and Procedures and Sensitive Personal Data of Information Rules, 2011 and the rules made thereunder that require publishing the rules and regulations, privacy policy and terms of use on the Platform. We request you to go through this Privacy Policy and the terms of use https://www.ideationlounge.com/policy#terms (“Terms of Use”) carefully before you decide to access the Platform and avail the Services.

For the purposes of this Privacy Policy, the words “us”, “we”, and “our” refer to iLounge and all references to “you”, “your” or “User”, as applicable means the person who accesses, uses and/or participates in the Platform in any manner or capacity.

The protection and security of your personal information is our top priority and we have taken all necessary and reasonable measures to protect the confidentiality of the user information and its transmission through the internet.

By using our Services and the Platform or by otherwise giving us your information, you agree to the terms of this Privacy Policy. You also expressly consent to our use and disclosure of your Personal Information (as defined below) in the manner prescribed under this Privacy Policy and further signify your agreement to this Privacy Policy and the Terms of Use. If you do not agree to this Privacy Policy, do not access or use the Platform, or access or use any third-party product or service available through the Platform, or give us any of your information in any manner whatsoever.

1. COLLECTION OF INFORMATION

We may collect and process information from you, through your access and / or use of the Platform, or through your access and / or use of any third-party product and/ or service through the Platform, or through any engagement with us. We may collect and process personal information provided by you, including but not limited to:

Any information that you provide at the time of registration including any information that identifies or can be used to identify, contact or locate the User such as name, age, gender, address, location, phone number, email address, credit card/debit card information, dietary preferences, vehicle registration number as may be applicable.
Any information that you provide on our Platform when you use our Services including log in and log out time and your usage.
Any data that is automatically captured by the Platform through your device (including details about your device such as, hardware model, operating system and version, preferred language, unique device identifier, and mobile network information) including location data, the “IP” address from which the Platform has been accessed. Every computer/mobile device connected to the internet is given a domain name and a set of numbers that serve as that computer's Internet Protocol or “IP” address. When you request a page from any page within the Platform, our web servers automatically recognize your domain name and IP address.

Hereinafter, collectively referred to as “Personal Information”.

2. USE OF THE INFORMATION COLLECTED

Use of the Information for Services

The primary goal of iLounge in collecting the information is to provide you a platform for the purpose of providing the Services. iLounge may use the Personal Information provided by you in the following ways:

To provide you the Services.
To enable third parties to provide you their products and services, which you choose to access through the Platform.
To observe, improve and administer the quality of Service;
To analyze how the Platform is used, diagnose technical problems.
Remember the basic information provided by you for effective access;
To confirm your identity in order to determine your eligibility to use the Platform and avail the Services.
To notify you about any changes to the Platform.
To enable iLounge to comply with its legal and regulatory obligations and record keeping;
For the purpose of sending administrative notices and Service-related alerts and similar communication, as detailed under this Privacy Policy, with a view to optimizing the efficiency of the Platform;
To resolve disputes that may arise with your use of our Services;
To measure consumer interest in our Services, and customize your experience;
To detect and protect our Platform against error, fraud and other criminal activity and to enforce our terms and conditions;
Doing market research, troubleshooting, protection against error, project planning, preventing fraud and other criminal activity; and
To enforce iLounge’ Terms of Use as may be applicable in connection with the Platform and Services.

Sale of Assets, Merger, Acquisition, Bankruptcy

Information collected from you may be transferred to a third party as a result of a sale or acquisition, merger or bankruptcy involving iLounge.

Cookies
Cookies are small portions of information saved by your browser onto your computer / mobile phone, cookies are used to record various aspects of your visit and assist iLounge to provide you with uninterrupted service. You are free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform.
We may use information collected from our cookies to identify user behavior and to serve content and offers based on your profile, in order to personalize your experience and in order to enhance the convenience of the users of our Platform.
The User acknowledges and agrees that third party service providers may use cookies or similar technologies to collect information about the User’s pattern of availing the Services, in order to inform, optimize, and provide advertisements based on the User’s visits on the Platform and general browsing pattern and report how third-party service providers’ advertisement impressions, other uses of advertisement services, and interactions with these impressions and services are, in relation to the User’s visits on such third party’s application.
We neither have access to, nor do the Privacy Policy or Terms of Use govern the use of cookies or other tracking technologies that may be placed by third party service providers on the Platform. These third parties may permit the User to opt out of tailored advertisement at any time, however, to the extent advertising technology is integrated into the Services, the User may still receive advertisements and related updates even if they choose to opt-out of tailored advertising. We assume no responsibility or liability whatsoever for the User’s receipt or use of such tailored advertisements.

3. SHARING OF INFORMATION

Sharing

Other than as mentioned elsewhere in this Privacy Policy, iLounge may share aggregated demographic information with iLounge’ partners or affiliates. This is not linked to any Personal Information that can identify an individual person. iLounge will not be liable for transfer of any personal identification information resulting from loss or distribution of data, the delineation or corruption of media storage, power failures, natural phenomena, riots, act(s) of vandalism, sabotage, terrorism or any other event beyond iLounge’ control. Further, iLounge’ Privacy Policy does not cover the use of cookies by its partners and affiliates since iLounge’ does not have access or control over such cookies.
Consulting

iLounge may partner with another party to provide certain specific services if required. When you sign-up for such services, iLounge will share names, or other Personal Information that is necessary for the third party to provide such Services. iLounge’ contractual arrangements with such third parties restrict these parties from using personally identifiable information except for the explicit purpose of assisting in the provision of these Services.
Targeted Advertising

You expressly acknowledge and agree that we may also share or transfer your Personal Information to third-party service providers within the Platform, for the limited purpose of allowing or permitting such third-party service providers to display advertisements and notifications on websites across the Internet, based on the information that is collected by us, to optimize and display advertisements based on your past preferences and visits on the Platform as part of its Services.

iLounge does not allow any unauthorized persons or organization to use any information that iLounge may collect from you through this Platform.
Regulatory Disclosures

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, store, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, requests from the relevant authorities or legal process; (ii) to protect the safety, rights, property or security of iLounge, our Services, the Platform or any third party; (iii) to protect the safety of the public for any reason; (iv) to detect, prevent or otherwise address fraud, security or technical issues; and /or (v) to prevent or stop any activity we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Such disclosures may be carried out without notice to you.
Referrals

When you e-mail/message a service available on the Platform to a friend, you and your friend's names and e-mail addresses/numbers are requested. This ensures that your friend will know that you have requested that iLounge send them an e-mail/message. Your email and your friends’ e-mail addresses will only be used for this purpose unless permission is otherwise granted.
Link to Third Party Websites

This Platform may contain links which may lead you to other websites. Please note that once you leave iLounge’ Platform you will be subjected to the privacy policy of such other websites. The linked websites are not necessarily under the control of iLounge. Please be aware that iLounge is not responsible for the privacy practices of such other websites. iLounge encourages you to read the privacy policies of each and every website that collects Personal Information. If you decide to access any of the third-party websites linked to the Platform, you do this entirely at your own risk. Any links to any partner of iLounge should be the responsibility of the linking party, and iLounge will not be responsible for notification of any change in name or location of any information on the Platform.
We may further disclose your Personal Information to such third parties to whom we have transferred our rights and duties under any agreement entered into with such third parties and may also disclose your Personal Information to any of our affiliates, subsidiaries or related entity.

4. SECURITY OF INFORMATION

iLounge has put in place necessary security practices and procedures to safeguard and secure such Personal Information. iLounge only processes Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the User. We also protect our servers with firewalls and data encryption using SSL, and access authorization controls.
iLounge uses commercially reasonable precautions to preserve the integrity and security of your information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment.
The information that is collected from you may be transferred to, stored and processed at any destination within India. By submitting information on the Platform, you agree to this transfer, storing and / or processing. iLounge will take such steps as it considers reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.
In using the Platform, you accept the inherent security implications of data transmission over the internet. Therefore, the use of the Platform will be at Your own risk and iLounge assumes no liability for any disclosure of information due to errors in transmission, unauthorised third-party access or other acts of third parties, or acts or omissions beyond its reasonable control and you agree not to hold iLounge responsible for any breach of security.
In the event iLounge becomes aware of any breach of the security of your information, it will promptly notify you and take appropriate action to the best of its ability to remedy such a breach.

5. EXCLUSION

This Privacy Policy does not apply to any information other than information collected by iLounge through the Platform including such information collected in accordance with the clause on “Collection of Information” above. This Privacy Policy will not apply to any unsolicited information provided by you through this Platform or through any other means. This includes, but is not limited to, information posted on any public areas of the Platform. All such unsolicited information shall be deemed to be non-confidential and iLounge will be free to use, disclose such unsolicited information without limitation.

iLounge also protects your Personal Information off-line other than as specifically mentioned in this Privacy Policy. Access to your Personal Information is limited to employees, agents or partners and third parties, who iLounge reasonably believes will need that information to enable iLounge to provide Services to you. However, iLounge is not responsible for the confidentiality, security or distribution of your own Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties.

6. DATA RETENTION

iLounge shall not retain Personal Information longer than is necessary to fulfil the purposes for which it was collected and as permitted by applicable law. If you wish to cancel your account or request that iLounge, no longer use your information to provide you Services, contact us through email at contact@ideationlounge.com. Even after your account is terminated, iLounge may retain your Personal Information as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason.

7. RIGHT TO WITHDRAW CONSENT

The consent that you provide for the collection, use and disclosure of your Personal Information will remain valid until such time it is withdrawn by you in writing. If you withdraw your consent, iLounge will stop processing the relevant Personal Information except to the extent that iLounge has other grounds for processing such Personal Information under applicable laws. iLounge will respond to your request within a reasonable timeframe. You may withdraw your consent at any time by contacting iLounge at contact@ideationlounge.com.

8. RIGHT TO CORRECTION

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. iLounge relies on the User to disclose to it all relevant and accurate information and to inform iLounge of any changes. If you wish to make a request to correct or update any of your personal data which we hold about you, you may submit your request via email at contact@ideationlounge.com.

9. NOTIFICATION OF CHANGES

From time to time, iLounge may update this Privacy Policy to reflect changes to its information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If iLounge makes any material changes, it will notify you by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

10. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer: Smiitaa Shettie

Email Id: admin@ideationlounge.com

11. ADDRESS FOR PRIVACY QUESTIONS

Should you have questions about this Privacy Policy or iLounges’ information collection, use and disclosure practices, you may contact us at contact@ideationlounge.com. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding our use of Personal Information about you. Except where required by law, iLounge cannot ensure a response to questions or comments regarding topics unrelated to this policy or iLounges’ privacy practices.

YOU HAVE READ THIS PRIVACY POLICY AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.